Privacy Policy

We are glad that you picked PaperPublication.co.uk for your journal submission. It is our responsibility to let you know that your privacy is our top priority. This Privacy Policy underlines all the core details regarding how we collect, use, and protect your personal information when you use our services. By accessing our website and using our services, you agree to the terms outlined in this policy. This document complies with the UK General Data Protection Regulation and other application data protection laws.

At PaperPublication.co.uk, we collect various types of information to provide, improve, and personalise our services. The information we gather is categorised as follows:

This includes data that directly identifies you and is essential for us to communicate and deliver services.

• Full Name: Used to address you for the communication.
• Email Address: Required for sending updates, service confirmations, and correspondence.
• Phone Number: Necessary for urgent communication and customer support.

We collect academic and research-related information to provide tailored services, such as editing, journal selection, and submission. This includes:

• Titles, abstracts, and content of research papers or theses.
• Academic qualifications to understand your field and specialisation.
• Preferences for journal submission and specific formatting requirements.

To ensure secure and seamless transactions, we collect payment-related details, such as billing addresses. For your security, sensitive payment data like card details are handled exclusively by trusted third-party payment processors that comply with PCI-DSS standards.

We automatically collect data about your device and browsing behaviour through tools like analytics software. Examples include:

• IP Address: Used to identify user location and detect potential fraud.
• Browser Type and Version: Helps optimise website compatibility.
• Device Information: Ensures a seamless experience across different devices.
• Operating System: Assists in resolving technical issues efficiently.

We collect anonymised data on how users interact with our website to improve its design and functionality. This includes:

• Pages visited and time spent on each page.
• Clicks, downloads, and other user interactions.
• Search terms used to find our site or navigate within it.

By understanding the data we collect, we aim to provide a secure, efficient, and tailored experience for our users.

Cookies are small text files stored on your device to improve your browsing experience. At our site, we use cookies responsibly to optimise the website’s performance and enhance usability.

• Essential Cookies: These cookies are necessary for the website’s core functionality, such as maintaining secure sessions and remembering user preferences during a visit.
• Performance Cookies: These help us analyse how visitors use our site, allowing us to improve navigation and address usability issues.
• Functional Cookies: These cookies enhance the user experience by remembering specific user preferences, such as language settings.
• Targeting Cookies: We use these to understand user interests and provide tailored marketing materials.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may limit your access to some features of our website.

We may use trusted third-party tools, such as Google Analytics, which also place cookies to help us understand user behaviour and improve our services.

We believe in transparency, and our cookie policy reflects our commitment to respecting your privacy.

The data we collect serves multiple purposes, all aimed at enhancing your experience and ensuring a high standard of service. These purposes include:

We use your information to deliver services like scientific editing, proofreading, and journal submission. For example:

• - Customising edits based on your research area.
• - Tailoring formatting to match specific journal guidelines.

Your contact details are essential for keeping you informed about your project status, answering your queries, and addressing concerns.

• - Sending email updates on your service progress.
• - Responding promptly to queries on text or phone calls.

Accurate billing information ensures smooth and secure transactions. Your data is also used to generate invoices and track payments.

Usage data helps us identify pain points and areas for improvement on our website.

• - Analysing user interaction to streamline navigation.
• - Collecting feedback to enhance the user experience.

We may collect and store certain data to meet legal requirements, such as maintaining accurate financial records for tax purposes or addressing fraud prevention. Understanding the purpose behind data collection helps us build trust and align with your expectations.

We handle your information with care and responsibility, ensuring compliance with data protection regulations. Below are specific ways we use your data:

Your academic and research details allow us to customise our services.

• - Matching journal preferences with suitable publications.
• - Formatting documents according to specific submission guidelines.

We use your contact information to provide updates and support.

• - Notifying you about the completion or status of editing tasks.
• - Sending newsletters or promotional offers (only with prior consent)

Aggregated data from website usage helps us refine our services.

• - Identifying popular features or pages to improve them further.

Where you have opted in, we may use your data to inform you about new services, discounts, or relevant content. You can opt out of these communications at any time.

By clearly defining how we use your information, we ensure transparency and compliance while delivering top-notch services.

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• a. Service Providers: We work with trusted third-party vendors (e.g., payment processors, technical support. who adhere to strict data protection standards.
• b. Legal Compliance: We may disclose information if required to comply with legal obligations or court orders.
• c. Business Transactions: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity under the same privacy commitments.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

• Encrypted storage of sensitive information.
• Regular security audits and vulnerability assessments.
• Restricted access to personal data based on roles and responsibilities.
• Secure payment gateways that comply with PCI-DSS standards.

In the unlikely event of a data breach, we will notify affected users and the relevant authorities as required by law.

Under the UK GDPR, you have the following rights regarding your personal data:

• a. Right to Access: Request a copy of the personal data we hold about you.
• b. Right to Rectification: Correct any inaccurate or incomplete information.
• c. Right to Erasure: Request the deletion of your data, subject to legal obligations.
• d. Right to Restrict Processing: Limit how your data is processed in specific situations.
• e. Right to Data Portability: Receive your data in a structured, machine-readable format.
• f. Right to Object: Opt-out of data processing for direct marketing or legitimate interests.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing any information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child’s data has been collected, we will delete it promptly.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.